Shipping policy

At FreakPeak, we work with trusted domestic and international fulfillment and shipping partners to deliver orders efficiently to customers worldwide.

Depending on your destination and inventory availability, orders may be shipped through carriers such as USPS, UPS, FedEx, DHL, or other regional and international delivery providers.

By placing an order with FreakPeak, you agree to the shipping terms outlined below.

Order Processing

Orders typically require 2–5 business days for processing, preparation, verification, and fulfillment before shipment.

During periods of:

• High order volume
• Product launches
• Holidays
• Severe weather
• Inventory fluctuations
• Carrier disruptions

processing times may take longer.

In rare cases, processing may take up to 12 business days.

Business days do not include weekends or public holidays.

Payment Verification

Payment is collected when your order is placed.

All orders are subject to payment verification and fraud screening before shipment.

Orders may be delayed or cancelled if:

• Billing information is incorrect
• Payment authorization fails
• Additional verification is required
• The order is flagged as potentially fraudulent
• Payment information cannot be confirmed

We may contact you for additional information before approving shipment.

Order Changes & Cancellations

Once an order enters processing or fulfillment, we may no longer be able to:

• Change the shipping address
• Modify the selected product or variation
• Add or remove products
• Cancel the order

Customers are responsible for reviewing all order details before completing checkout.

If you need to request a change, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been submitted.

Fulfillment Locations

FreakPeak works with a network of domestic and international fulfillment partners.

Your order may ship from different fulfillment locations depending on:

• Product availability
• Destination
• Inventory levels
• Shipping efficiency

For this reason, the origin location shown on tracking information may vary.

Split Shipments

If your order contains multiple products, items may be shipped separately.

This may occur when:

• Products are stored at different fulfillment locations
• Inventory availability differs by item
• Different carriers are used

You may receive more than one tracking number and your items may arrive on different dates.

You will not be charged additional shipping fees because an order is split into multiple shipments unless otherwise stated at checkout.

Tracking Information

All eligible orders include tracking information.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow several business days for tracking information to update after your shipping confirmation is issued.

In some cases, tracking may show limited movement while the shipment is transferred between international and local delivery partners.

If your tracking information has not updated for an extended period, please contact our support team.

Estimated Delivery Times

Estimated delivery times begin after the order has completed processing and been dispatched.

These timeframes are estimates only and are not guaranteed delivery dates.

The 2–5 business day processing period is not included in the shipping estimates above.

Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control.

Possible causes include:

• Customs processing
• Carrier delays
• Severe weather
• Natural disasters
• Public holidays
• Labor disruptions
• Airport or port congestion
• Remote delivery locations
• International transit delays
• Incorrect customer information
• Government restrictions

FreakPeak is not responsible for delays caused by carriers, customs authorities, or other events beyond our reasonable control.

A delayed shipment does not automatically qualify for a refund.

Customs, Duties & Taxes

International orders may be subject to:

• Import duties
• Customs charges
• VAT
• Local taxes
• Brokerage fees
• Other government-imposed charges

Unless otherwise stated at checkout, these fees are the responsibility of the customer.

FreakPeak does not control customs charges and cannot guarantee the amount that may be assessed.

If a customer refuses a shipment because of customs fees, taxes, or duties, any refund may be reduced by:

• Original shipping charges
• Return shipping costs
• Customs fees
• Duties
• Handling fees
• Other costs incurred as a result of the refusal

Such orders may also be subject to the refund limitations outlined in our Return & Refund Policy.

Incorrect or Incomplete Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please carefully verify:

• Full name
• Street address
• Apartment or unit number
• City
• State or province
• ZIP or postal code
• Country
• Phone number

FreakPeak is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If a package is:

• Delivered to the address entered at checkout
• Returned because of an invalid address
• Undeliverable due to missing information
• Sent to the wrong address because of customer error

we may not be able to issue a full refund or replacement.

Any reshipping costs may be the responsibility of the customer.

Refused or Unclaimed Shipments

Customers are responsible for accepting and collecting their shipments.

Packages that are:

• Refused
• Left unclaimed
• Not collected from a pickup location
• Returned after unsuccessful delivery attempts

may be considered customer-initiated returns.

If the package is returned to our fulfillment facility and a refund is approved, shipping, handling, return, and restocking costs may be deducted.

The refund may be limited in accordance with our Return & Refund Policy.

Lost Packages

If tracking shows that a package is still in transit but appears delayed, please allow reasonable additional time for the carrier to complete delivery.

If a shipment is confirmed lost by the carrier, contact our support team.

We may require:

• Order number
• Tracking number
• Confirmation from the carrier
• Additional delivery information

Approved lost-package claims may be resolved through replacement, reshipment, store credit, or refund depending on the circumstances.

Packages Marked as Delivered

If tracking confirms that your package was delivered but you cannot locate it, please:

1. Check your mailbox, front door, side entrance, garage, or other delivery areas.
2. Ask household members or neighbors.
3. Contact the shipping carrier.
4. Allow up to 48 hours, as some carriers mark packages as delivered before final placement.

Carrier tracking and delivery confirmation are considered primary evidence of successful delivery.

FreakPeak is generally not responsible for packages that are lost or stolen after being marked as delivered to the shipping address provided at checkout.

Stolen Packages

FreakPeak is not responsible for theft occurring after confirmed delivery.

Customers are responsible for providing a secure delivery location.

If you believe your package was stolen, we recommend contacting:

• The delivery carrier
• Your building management
• Local authorities, if appropriate

Damaged Packages

If your product arrives damaged, contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos of the product
• Photos of the external shipping package
• Photos of the shipping label
• A description of the damage

Do not discard the packaging until your claim has been reviewed.

Claims submitted after the 48-hour reporting period may not be eligible for replacement or refund.

Delivery Attempts

Some carriers may require:

• Signature confirmation
• Pickup from a local facility
• Additional delivery instructions
• Multiple delivery attempts

Customers are responsible for monitoring tracking updates and completing any actions required by the carrier.

Failure to collect a package or respond to carrier instructions may result in the shipment being returned.

Delivery Time Disclaimer

Any delivery date displayed on our website, checkout page, order confirmation, or tracking page is an estimate only.

We do not guarantee delivery by a specific date unless explicitly stated in writing.

FreakPeak is not liable for losses, missed events, missed trips, or other costs arising from delayed delivery.

We strongly recommend placing orders well in advance of ski trips, vacations, holidays, birthdays, or special events.

Contact Us

If you have questions about your shipment, please contact:

FreakPeak Customer Support
Email: freakpeak.store@gmail.com

Please include your order number and, if available, your tracking number so we can assist you more efficiently.